Privacy Policy

Updated on: August 10, 2026

This Privacy Policy explains how Pawsitive Pet Health Certificates (“PPHC,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information of our customers, prospective customers, and visitors to our website at www.pawsitivepethealthcertificates.com.

COLLECTION OF PERSONAL INFORMATION

We collect only the personal information reasonably necessary to provide our services, communicate with our customers, prepare and complete documents and services requested by our customers, process payments, and maintain our business records.

Personal information we may collect directly from you or from your veterinarian(s) may include:

• First and last name;

• Mailing or physical address;

• Email address; and

• Telephone or mobile phone number.

If you contact us by telephone, email, text message, or through another communication method, we may associate the contact information you provide with your customer information.

We do not intentionally collect sensitive personal information or other categories of personal information beyond what is reasonably necessary to provide our services. We ask customers not to provide us with personal information that is not necessary for us to perform the requested services.

Information Collected Automatically

Our website may use tracking technologies such as cookies, web beacons, pixels, and similar technologies to automatically collect certain information from your device. This may include, for example, your IP address, browser and operating system information, geographic location, referring website address, and information about how you interact with our website.

Our website may also use cookies to personalize your experience and enable certain features. You may disable cookies through your web browser; however, certain portions of our website may not function properly as a result.

Information From Advertising Partners

We currently do not have relationships with advertising partners through which we obtain personal information about you.

USE OF PERSONAL INFORMATION

We use personal information for purposes including:

• Providing and administering the services you request;

• Preparing, completing, and delivering documents and services you hire us to provide;

• Communicating with you regarding your services, requests, appointments, documents, payments, and customer support;

• Processing and administering payments and invoices;

• Maintaining customer and business records;

• Responding to questions and requests;

• Sending service-related communications;

• Sending marketing communications, including by email or text message, where permitted by applicable law and subject to any required consent;

• Protecting the security and integrity of our services and systems;

• Complying with applicable laws, regulations, legal processes, and governmental requests; and

• Operating, maintaining, and improving our website and business.

We use information collected automatically from your device to operate, secure, analyze, and improve our website and online services.

THIRD-PARTY SERVICE PROVIDERS AND PROCESSORS

We use certain third-party software providers and service providers to operate our business and provide services to you. These companies may receive, process, or store personal information on our behalf or as otherwise necessary to provide the services they offer to us.

Examples of our current business service providers may include:

• Square — used for payment processing, invoicing, and related payment services;

• PandaDoc — used to prepare, send, manage, and electronically sign documents;

• monday.com — used as our customer relationship and business management platform to maintain customer contact information and manage communications and services; and

Depending on the service being provided, these providers may have access to information such as your name, address, email address, telephone number, information contained in documents we prepare for you, and information necessary to process or record payments.

For example, when you make a payment through a third-party payment provider, that provider may collect and process payment information, such as payment card or financial account information, in order to process the transaction. PPHC does not intentionally store payment card numbers or other financial account credentials in its own customer relationship management system.

We select service providers that we believe are appropriate for the services they provide and require, where applicable, that they protect personal information and use it only for authorized purposes. These providers may also process information in accordance with their own privacy policies and applicable legal requirements.

The third-party providers we use may change from time to time as our business needs change. We may also use additional service providers for hosting, communications, technology, security, accounting, payment processing, document management, or other necessary business functions.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to third parties in the following circumstances:

Service providers and processors. We may disclose personal information to third-party service providers that perform services on our behalf or provide technology that allows us to operate our business, including payment processing, accounting, document management, customer relationship management, communications, hosting, security, and related services.

Legal and safety purposes. We may disclose personal information when reasonably necessary to comply with applicable laws and regulations, respond to a subpoena, court order, search warrant, or other lawful request for information, or to establish, exercise, or defend our legal rights or protect the rights, safety, and property of PPHC, our customers, or others.

Business transactions. We may disclose personal information as reasonably necessary in connection with a merger, acquisition, financing, reorganization, sale of assets, or other corporate transaction, subject to applicable law.

We do not sell your personal information. We do not use or disclose your personal information for cross-context behavioral advertising or targeted advertising purposes.

PAYMENT INFORMATION

Payments may be processed through third-party payment service providers, including Square and/or other payment providers we may use from time to time.

When you make a payment, the applicable payment provider may collect and process payment information necessary to complete the transaction. Payment providers may retain information associated with transactions in accordance with their own privacy policies, terms, legal obligations, and applicable retention requirements.

PPHC does not intentionally store customers' full payment card numbers, security codes, or online banking credentials in our customer relationship management system.

EMAIL AND TEXT MESSAGE COMMUNICATIONS

By providing your contact information and opting in to receive communications from us, you may consent to receive text messages and emails from PPHC for the purposes described in this Privacy Policy.

You may opt out of marketing text messages at any time by replying STOP to a marketing text message from us. You may also contact us using the information below to request that we stop sending certain communications, subject to applicable legal requirements and communications necessary to provide services you have requested.

DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and financial records, communicate with customers, resolve disputes, enforce our agreements, comply with legal and regulatory obligations, and for other legitimate business purposes.

Retention periods may vary depending on the type of information and the purpose for which it was collected. Information stored by our third-party service providers may also be retained in accordance with their applicable terms, privacy policies, contractual obligations, and legal requirements.

YOUR PRIVACY RIGHTS

Depending on where you reside and subject to applicable law, you may have rights concerning your personal information, including the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of personal information, or request a copy or portability of certain personal information.

To exercise applicable privacy rights, please contact us at info@pawsitivepethealthcertificates.com.

We may need to verify your identity before completing certain requests. We will respond to requests in accordance with applicable law.

COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to operate the website, understand how visitors use the website, improve functionality, and support other legitimate business purposes.

You may control certain cookies through your browser settings. Disabling cookies may affect the functionality of portions of our website.

NO SALE OF PERSONAL INFORMATION

PPHC does not sell personal information.

We also do not use customer personal information for cross-context behavioral advertising. Our third-party service providers receive information only as reasonably necessary to provide services to PPHC, process transactions, operate our systems, or otherwise perform authorized business functions.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, applicable law, or the services we use. When we make changes, we will update the “Updated on” date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically for information about our privacy practices.

CONTACT INFORMATION

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Pawsitive Pet Health Certificates
Email: info@pawsitivepethealthcertificates.com